AlohaSlots Casino Privacy Policy

At Aloha Slots, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access and use our services at alohaslots.com. We operate under Broadway Gaming Ireland DF Limited, incorporated in the Republic of Ireland, with our registered address at The Reflector, 8 Hanover Quay, Dublin 2, D02 R573. By completing your AlohaSlots casino sign up and using our platform, you acknowledge that you have read and understood this policy.

1. Who We Are

Here at AlohaSlots, we act as the data controller responsible for your personal information. Our services are licensed and regulated by the UK Gambling Commission under account number 58267, and we operate exclusively within the United Kingdom and the Republic of Ireland. Payment processing is carried out by our agent, Broadway Gaming UK Limited, which may appear as the merchant of record on your bank statements. Our platform is powered by Dragonfish, and we work with trusted third-party providers to deliver your gaming experience securely.

2. Information We Collect

We may collect the following categories of personal data when you register, deposit, or interact with our services:

Identity data: your full name, date of birth, username, and password
Contact data: your email address, phone number, and billing address
Financial data: payment method details, transaction history, and deposit/withdrawal records relating to your aloha slots deposit activity
Technical data: IP address, browser type, device information, and login timestamps associated with your aloha slots login sessions
Usage data: your gaming activity, bonus usage including aloha slots free spins, and session duration
Communications data: records of live chat and email correspondence with our support team
Verification data: government-issued ID documents collected during KYC checks

3. How We Use Your Information

At AlohaSlots Casino, we use your personal data for the following purposes:

To create and manage your account and verify your identity in accordance with our regulatory obligations
To process transactions, including deposits from £10 and withdrawals to your registered payment methods
To administer bonuses such as the aloha slots bonus welcome offer and any aloha slots free spin bonus promotions
To operate our Loyalty Points programme and reward eligible players
To carry out fraud prevention, anti-money laundering checks, and age verification
To provide customer support via live chat and email at support@bgdfbrands.com
To comply with our obligations under UK Gambling Commission requirements and applicable Irish law
To send you relevant promotional communications where you have provided consent

4. Legal Basis for Processing

Our AlohaSlots platform processes your personal data on the following legal grounds:

Contractual necessity: processing required to provide our services and honour your account
Legal obligation: compliance with gambling regulations, anti-money laundering legislation, and tax laws
Legitimate interests: fraud prevention, security, and improving our services
Consent: where you have explicitly agreed to receive marketing communications or optional data processing

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience across our site. Our Aloha Slots online slot platform and broader gaming environment rely on both essential and non-essential cookies to function correctly and to analyse usage patterns. These include:

Essential cookies: required for the aloha slots casino login process and secure session management
Analytics cookies: help us understand how players navigate our site so we can improve functionality
Marketing cookies: used to deliver relevant promotions and measure the effectiveness of our campaigns

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

With Broadway Gaming UK Limited for payment processing purposes
With our platform provider Dragonfish and game suppliers such as Eyecon, Pragmatic Play, and Microgaming / Games Global
With regulatory authorities including the UK Gambling Commission when required by law
With identity verification and fraud prevention services to protect the integrity of our platform
With eCOGRA as our approved Alternative Dispute Resolution provider
With other companies within the Broadway Gaming Group where necessary for operational purposes

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum period required by applicable law thereafter. For gambling-related records, we are typically required to retain data for a period of five years following account closure or the last transaction. Where data is no longer needed, we will securely delete or anonymise it in accordance with our internal data retention schedule.

8. Your Rights

As a player at AlohaSlots Casino, you have the following rights regarding your personal data:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may ask us to correct inaccurate or incomplete data
Right to erasure: you may request deletion of your data, subject to legal retention requirements
Right to restrict processing: you may ask us to limit how we use your data in certain circumstances
Right to data portability: you may request that we transfer your data to another controller where technically feasible
Right to object: you may object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at support@bgdfbrands.com. We will respond within the timeframes required by applicable data protection law.

9. Security of Your Data

We at Aloha Slots take data security seriously and implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Your customer funds are held at a 'medium protection' level as defined by the UK Gambling Commission. All payment transactions are processed securely, and we maintain strict access controls across our systems and those of our service providers.

10. Restricted Access and VPN Use

Our AlohaSlots services are available exclusively to players in the United Kingdom and the Republic of Ireland. Accessing our platform from outside these Permitted Territories, or using a VPN or similar technology to disguise your true location, constitutes a Prohibited Practice under our Terms and Conditions. We collect and process location data to verify that players are accessing our services from eligible jurisdictions, and we reserve the right to suspend or close accounts where this requirement is not met.

11. Responsible Gambling and Third-Party Support

We are committed to promoting safer gambling. Our AlohaSlots platform provides access to responsible gambling tools and resources, including self-exclusion options and deposit limits. We may share relevant information with GamCare (0808 8020 133) or other approved responsible gambling organisations where we have concerns about a player's welfare, to the extent permitted by law.

12. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you via email or a prominent notice on our site. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about how we handle your personal data, or if you wish to make a complaint, please reach out to us at:

General support: support@bgdfbrands.com
Escalated complaints: Manager@bingosupport.org (Head of Customer Support)
ADR provider: eCOGRA
Registered address: Broadway Gaming Ireland DF Limited, The Reflector, 8 Hanover Quay, Dublin 2, D02 R573

We are here to help and aim to resolve all privacy-related enquiries promptly and transparently.

Content updated: July 12, 2026