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Responsible Gaming at AlohaSlots

At AlohaSlots Casino, we believe that gambling should always be a form of entertainment — never a source of stress, financial difficulty, or harm. We are fully committed to promoting responsible gaming across every aspect of our platform, and we take our obligations under the UK Gambling Commission licence (account number 58267) seriously. Our responsible gaming framework is designed to give you the tools, information, and support you need to stay in control at all times.

Our Commitment to Safer Gambling

Here at AlohaSlots, we operate under a strict duty of care towards every player on our platform. We are licensed and regulated by the UK Gambling Commission, which means we are legally required to uphold the highest standards of player protection. Our team continuously monitors activity to identify signs of problem gambling, and we invest in systems and processes that help keep gaming safe and enjoyable for everyone.

We take a proactive approach — not a reactive one. Rather than waiting for problems to escalate, we actively promote responsible behaviour through clear messaging, voluntary tools, and collaboration with recognised support organisations including GamCare, whose helpline you can reach at 0808 8020 133.

Recognising Problem Gambling

Gambling becomes a problem when it is no longer enjoyable and begins to affect your daily life, relationships, or finances. At AlohaSlots, we encourage all players to regularly reflect on their gambling habits. Some warning signs to watch for include:

  • Spending more time or money on gambling than you can afford
  • Chasing losses in an attempt to win back money
  • Feeling anxious, irritable, or depressed when not gambling
  • Gambling to escape problems or relieve negative emotions
  • Lying to friends or family about how much time or money you spend gambling
  • Neglecting work, study, or family responsibilities due to gambling
  • Borrowing money or selling possessions to fund gambling activity

If any of these signs apply to you, we strongly encourage you to use the tools available in your account or to contact a support organisation immediately.

Our Responsible Gaming Tools

We provide a range of practical tools directly within your AlohaSlots account to help you manage your gambling activity. These tools are available to all registered players at any time and can be adjusted through your account settings or by contacting our customer support team via live chat or at support@bgdfbrands.com.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you fund your account with. Once a limit is set, it takes effect immediately. If you wish to decrease your limit, the change happens straight away. If you wish to increase a limit, a cooling-off period applies in accordance with our regulatory obligations.

Time and Reality Checks

We offer session time reminders that alert you to how long you have been playing. These reality checks help you stay aware of your gambling duration so you can make informed decisions about whether to continue or stop.

Self-Exclusion

If you feel you need a complete break from gambling, we offer self-exclusion options. You can choose a defined period of exclusion, during which you will not be able to access your AlohaSlots account, and we will take steps to prevent you from re-registering. We also strongly recommend enrolling in GAMSTOP — the national self-exclusion scheme for all UK-licensed online gambling operators — at www.gamstop.co.uk.

Account Cooling-Off and Take a Break

If you need a short break without committing to full self-exclusion, we offer temporary cool-off periods. During a cool-off, your account is suspended and you will not receive any promotional communications from us.

Account Closure

You have the right to request permanent account closure at any time. Please contact us at support@bgdfbrands.com with your request, and our team will process it promptly.

Protecting Vulnerable Players

Our AlohaSlots platform is strictly for adults aged 18 and over. We use age verification processes at registration and may request additional documentation at any time to confirm your identity and age. We do not permit minors to gamble on our site, and we take every reasonable step to prevent underage access.

We also encourage all account holders who share devices or households with minors to use parental control software to restrict access to gambling websites. Recommended tools include:

  • Gamban — blocks gambling sites across all devices
  • NetNanny — parental control and content filtering
  • Betfilter — dedicated gambling blocking software

Customer Funds Protection

We hold customer funds at a medium protection level in accordance with UK Gambling Commission requirements. This means that your deposited funds are kept separate from our operational funds, providing a meaningful level of protection in the unlikely event of insolvency. Full details of our funds protection approach are available upon request.

Support Organisations

We work alongside several recognised organisations that provide free, independent help and advice for anyone affected by problem gambling. If you or someone you know needs support, we encourage you to reach out to any of the following:

Complaints and Escalation

If you have a concern about how we have handled a responsible gaming matter, you can contact our Head of Customer Support at Manager@bingosupport.org. If your concern remains unresolved, you have the right to escalate to our Alternative Dispute Resolution (ADR) provider, eCOGRA, for independent adjudication.

Contact Us

Our support team is available 24/7 via live chat and email to assist you with any responsible gaming queries. Whether you need help setting limits, requesting a self-exclusion, or simply want to talk through your options, we are here to help. Reach us at support@bgdfbrands.com or through live chat directly on our site. At AlohaSlots, your wellbeing will always come before gameplay.

New to the platform? Getting started is straightforward with the quick AlohaSlots Casino sign up process, and we also offer a range of promotions — explore our AlohaSlots Casino welcome bonus to see what awaits you.

Content updated: July 12, 2026